Terms of Service
Medellin Mafia Design
Last updated: October 30, 2026
Effective upon publication
Welcome to Medellin Mafia Design (“MMD,” “we,” “our,” or “us”), a Wisconsin-based online brand operating at medellinmafiadesign.com (the “Site”). These Website Terms of Service (“Website Terms”) govern your access to and use of our Site, brand content, and services provided directly by MMD. Please read them carefully.
Important distinction: These Website Terms are between you and Medellin Mafia Design regarding use of our Site. Purchases made through our Fourthwall-powered storefront are sales by Fourthwall, Inc., which acts as the seller and merchant of record for those transactions. Purchases, checkout, payment, order fulfillment, and applicable returns or refunds are governed by Fourthwall's Merchandise Terms of Service. Fourthwall is not a party to these separate MMD Website Terms. Nothing in these Website Terms changes Fourthwall's obligations or any rights you have under applicable law.
1. Acceptance of Website Terms
By accessing or using the Site, you agree to these Website Terms and applicable policies linked below. If you do not agree, please discontinue use of the Site. Separate terms may apply to orders, payments, memberships (if offered), custom design projects, or third-party services, and those terms will be presented or linked where relevant.
2. Eligibility and Account Security
The Site is not directed to children under 13. If you are under the age of majority in your location, a parent or legal guardian must supervise your use and make purchases on your behalf. Content or products marked 18+ are intended only for adults.
If you register for an account, you agree to provide accurate information and protect your sign-in credentials. Please contact us promptly if you suspect unauthorized use of your account. Some account and checkout functions are provided by Fourthwall and are also subject to its applicable terms.
3. Our Products and Made-to-Order Business Model
MMD designs and promotes streetwear, apparel, accessories, home goods, and other merchandise. Many products are made to order after a customer places an order and may be manufactured or fulfilled by third-party production partners.
We make reasonable efforts to accurately describe product materials, colors, sizes, prices, availability, and production information. Colors may look different across screens, and measurements or production details may vary by product. Please read each product's description, size chart, and any customization instructions before ordering. A product listing does not guarantee continued availability.
4. Seller, Checkout, Prices, and Payments
For purchases completed using Fourthwall's commerce system, Fourthwall is the seller and merchant of record, and its Merchandise Terms of Service govern the purchase transaction. MMD operates the branded storefront, develops or selects designs, supplies product information, and helps customers with questions about MMD products.
Product prices are displayed on the Site, generally in the selected checkout currency. Prices may vary by product option or size and may change before an order is placed. Applicable shipping charges, taxes, discounts, and the final payable amount are displayed during checkout. Any promotional shipping offer applies only if its published conditions are met and the offer is reflected at checkout. We do not promise permanently free shipping or a fixed shipping rate for every item.
Payments are processed through Fourthwall and its payment providers according to their applicable terms. MMD does not directly collect or store complete payment card details through the Site.
5. Production, Shipping, and Delivery
Production times depend on the product and fulfillment partner. Made-to-order production generally begins after purchase. Shipping costs, available services, and estimated delivery dates are calculated or displayed at checkout and may vary according to the product, destination, and fulfillment arrangement. Production time and transit time are separate.
Orders with multiple items may be produced or shipped from different facilities and may arrive in separate packages. Tracking details are ordinarily supplied after shipment. Delivery estimates are not guaranteed delivery dates and may be affected by carrier delays, weather, customs processing, or other circumstances outside our reasonable control.
For more details, see our Shipping Policy. Applicable consumer delivery rights remain unaffected.
6. Order Changes and Cancellations
Because many products are made to order and production may begin promptly, please request cancellations, address corrections, or order modifications as soon as possible. A request is not a guarantee of cancellation or modification, particularly after production or fulfillment has started.
Cancellation requests are handled under our Cancellation Policy, the applicable Fourthwall purchase terms, and mandatory consumer rights. Where Fourthwall provides cancellation or statutory withdrawal functionality to eligible customers, that functionality and the applicable rights remain available. Please also review our Returns & FAQ.
7. Returns, Replacements, Refunds, and Consumer Rights
Because many MMD products are made to order, we generally do not offer voluntary returns or exchanges for a change of mind, an incorrectly selected size, or a personal style or color preference, except where required by applicable law or permitted under the applicable Fourthwall purchase terms.
If an item arrives damaged, defective, misprinted, or incorrect, please contact us within 30 days of delivery where our voluntary quality-claim policy applies. Include the order number, a clear description, and photographs of the issue. Eligible claims may result in a replacement or refund, subject to the governing transaction terms. If a physical return is authorized, instructions and responsibility for return shipping will be explained before the item is sent back. We do not offer direct exchanges as a standard voluntary service.
For orders processed by Fourthwall, Fourthwall administers applicable order, refund, return, and statutory withdrawal processes under its Merchandise Terms of Service. Nothing in our voluntary made-to-order policy limits nonwaivable consumer rights, including legal guarantees or applicable cancellation, return, refund, or withdrawal rights in the United States, European Union, United Kingdom, or other relevant jurisdictions. Not every made-to-order item necessarily qualifies as a legally exempt personalized item.
See our Returns & FAQ.
8. Custom Designs and Intellectual Property
Unless otherwise stated, MMD's logos, branding, graphics, original designs, product imagery, and website content are owned by MMD or used with permission from their respective owners. You may browse the Site for personal, lawful purposes, but you may not copy, reproduce, sell, republish, or use protected material commercially without the relevant owner's permission.
Custom design work, customer-provided artwork, and separately quoted projects may be subject to additional written specifications, pricing, usage rights, and approval terms. Customers providing artwork must have the rights needed for the requested use. No transfer of intellectual-property ownership is implied unless expressly agreed in writing.
9. Acceptable Site Use
You agree not to use the Site unlawfully; violate another person's rights; submit fraudulent orders or false information; interfere with the Site, its security, or other customers; upload malicious code; attempt unauthorized access; or misuse Site content or functions. We may restrict access where reasonably necessary to protect the Site, customers, or legal compliance, subject to applicable law.
10. Privacy and Data Processing
MMD's collection and use of information for its branded storefront, communications, marketing, analytics, and connected tools are described in our Privacy Policy.
Fourthwall separately handles personal information in its role as seller and merchant of record, including order processing, payment, fulfillment, fraud prevention, and related support, under its Merchandise Privacy Policy. Certain site-hosting and other services may be provided to MMD under Fourthwall's separate creator agreements and Data Processing Agreement. That business-to-business Data Processing Agreement does not require an individual customer to sign a separate document.
11. Third-Party Services and External Links
The Site may contain links to social platforms, external websites, and services operated by other parties. Their own terms and privacy policies govern their services. MMD is not responsible for third-party websites that it does not control. This does not change the specific responsibilities of Fourthwall as seller for transactions governed by its merchandise terms.
12. Website Availability and Liability
We aim to keep the Site accurate, accessible, and secure, but we cannot promise uninterrupted access or error-free operation at all times. To the extent permitted by applicable law, MMD is not responsible for losses arising solely from interruptions, third-party network issues, or unauthorized misuse of the Site outside its control. These Website Terms do not exclude liability or remedies that cannot lawfully be limited and do not replace any express product commitments, consumer guarantees, or responsibilities under Fourthwall's applicable purchase terms.
13. Updates, Termination, and Applicable Law
MMD may update these Website Terms when our operations, Site features, or legal obligations change. The current version and its last-updated date will be posted on this page. Changes apply prospectively except where otherwise required by law. Continuing to use the Site after updated terms take effect constitutes acceptance where legally permitted.
We may suspend access to Site features where required for security, abuse prevention, or legal compliance. Any questions about a completed merchandise transaction remain subject to Fourthwall's applicable purchase terms and consumer rights.
These Website Terms are interpreted under applicable law. Nothing in them requires a consumer to surrender mandatory rights or protections available in the consumer's jurisdiction.
14. Contact Information and Related Policies
Medellin Mafia Design (MMD)
Green Bay, Wisconsin, United States
Email: contact@medellinmafiadesign.com
Order support: contact@support.medellinmafiadesign.com
Phone / WhatsApp: +1 (920) 327-2815
Customer service hours: Monday–Friday, 9:00 AM–5:00 PM Central Time
Contact Us
Additional policies and transaction documents:
Medellin Mafia Design — Where Style Hits Hard.
Business & Contact Information
Business: Medellin Mafia Design (MMD)
Business Location: Green Bay, Wisconsin, United States
Design Team Email: contact@medellinmafiadesign.com
Support Team Email: Contact@support.medellinmafiadesign.com
Phone / WhatsApp: +1 (920) 327-2815
Contact Page: https://medellinmafiadesign.com/pages/contact-us
Website: https://medellinmafiadesign.com
Business Hours: Monday–Friday, 9:00 AM–5:00 PM Central Time