Returns & FAQ

Last Updated: October 22, 2026

At Medellin Mafia Design (MMD), we are committed to providing quality products, transparent policies, and a reliable shopping experience.

Most of our products are made to order through independent manufacturing and fulfillment partners. Because products are created specifically for each order, we generally do not accept returns or exchanges for changes of mind, incorrect sizes selected by customers, or personal color and style preferences, except where required by applicable law.

If your order arrives damaged, defective, misprinted, or incorrect, we will review the issue and provide an appropriate resolution, including a replacement or refund when eligible.

For assistance, visit our Contact Us page or email contact@medellinmafiadesign.com.

1. Order Cancellations

Customers may request cancellation or modification within 1 hour after placing an order, provided production or fulfillment has not already begun.

Eligible Fourthwall orders may include a cancellation link in the order confirmation email.

Requests submitted after the first hour are not guaranteed. Once production or fulfillment begins, an order generally cannot be canceled or modified.

For complete details, please review our Cancellation Policy.

Cancellation restrictions do not affect applicable rights relating to damaged, defective, misprinted, or incorrect products.

2. Damaged, Defective, Misprinted, or Incorrect Products

Customers should report qualifying product issues within 30 days of delivery.

Please provide:

• Order number and customer contact information.

• Description of the issue.

• Clear photographs of the affected product.

• Photographs of the packaging if shipping damage occurred.

• Additional photographs or videos when reasonably necessary to evaluate the issue.

Submit your request through our Contact Us page or email contact@medellinmafiadesign.com.

We will review the information and coordinate with the applicable fulfillment partner when necessary.

Eligible claims may qualify for a refund, replacement, or another appropriate remedy.

The 30-day reporting period does not limit consumer rights provided by applicable law.

3. Returns, Refunds, and Exchanges

Returns Not Normally Accepted

Because most MMD merchandise is made to order, we generally cannot accept returns, refunds, or exchanges solely for:

• Buyer's remorse or changes of mind.

• Incorrect sizes selected by the customer.

• Personal color or style preferences.

• Customer ordering errors.

• Unwanted products that were correctly manufactured and delivered.

Exceptions apply where required by law.

Eligible Refunds and Replacements

We may approve refunds or replacements for:

• Damaged merchandise.

• Manufacturing defects.

• Misprinted merchandise.

• Incorrect products received.

• Other verified manufacturing or fulfillment errors.

We may request reasonable documentation to verify the issue before determining the appropriate resolution.

We do not offer routine direct exchanges for size or color preferences.

4. Return Shipping Costs

If a physical return is required for an approved damaged, defective, misprinted, or incorrect product claim, Medellin Mafia Design or the authorized fulfillment partner will arrange or cover the authorized return shipping.

Some claims may be resolved without requiring the original item to be returned.

Do not return merchandise without receiving return authorization and instructions. Unauthorized shipping expenses may not be reimbursed.

5. Refund Processing Times

Approved refunds are issued to the original payment method, when applicable.

Estimated processing times after a refund has been issued:

• PayPal: Approximately 1–5 business days, depending on the funding source.

• Credit or debit cards: Approximately 7–10 business days, depending on the bank or card issuer.

These are estimates, not guaranteed deadlines.

6. Custom Inflatable SUP-Board Returns and Refunds

Custom inflatable stand-up paddleboards are manufactured to order through our production partners.

Damaged, Defective, or Incorrect SUP Boards

If a board arrives damaged, defective, or different from the confirmed order specifications, please contact us within 30 days of delivery.

Include your order number, a description of the issue, and supporting photographs or videos.

SUP-Board Defect Verification

Depending on the issue, we may request:

• Photographs of seams, valves, or damaged materials.

• Video showing suspected air leakage.

• Pressure-retention testing performed according to the manufacturer's instructions.

• Photographs of packaging if transit damage is suspected.

Never exceed the manufacturer's recommended inflation pressure.

SUP-Board Refunds and Replacements

Approved claims may qualify for a replacement board, replacement components, refund, or another appropriate remedy based on the verified issue and applicable consumer rights.

Customers will not be required to wait for a future bulk manufacturing order before an approved claim is appropriately resolved.

SUP-Board Return Shipping

If an approved claim requires a physical return, MMD or its authorized fulfillment partner will arrange or cover authorized return shipping.

Do not ship, discard, dismantle, cut, puncture, or destroy a SUP board without written instructions from Medellin Mafia Design.

Custom SUP-Board Ordering Errors

Custom SUP boards generally cannot be returned for changes of mind, customer-approved design preferences, or customer ordering errors after production begins, except where required by applicable law.

7. Donations and Tips

Donations and tips are generally non-cancellable and non-refundable once payment is completed, except where required by applicable law.

If a payment error occurs, please contact our support team for assistance.

8. Membership Subscriptions

Customers may cancel membership subscriptions through their Fourthwall account's billing settings.

Cancellation generally prevents future renewals and takes effect at the end of the current paid subscription period.

Payments for the current billing period are generally non-refundable, except where required by law.

9. Locked Messages and Digital Content

Locked messages and purchased digital content are generally non-refundable after payment and access are provided, except where required by applicable law.

If purchased content is inaccessible or not delivered as described, please contact our support team so we can review the issue.

10. Accepted Payment Methods

Medellin Mafia Design accepts supported payment methods displayed during checkout, which may include:

• Major credit and debit cards.

• PayPal.

• Apple Pay.

• Google Pay.

• Additional eligible payment methods, depending on location and checkout availability.

Only payment methods displayed at checkout are guaranteed to be available for a particular order.

11. International Orders and Customs

International shipments may be subject to import duties, customs fees, taxes, and destination-specific requirements.

Depending on the product, fulfillment partner, destination, and shipping arrangement, charges may be collected at checkout, included in the shipping arrangement, or assessed during import.

Customers are responsible for applicable charges not already included or collected, unless otherwise stated at checkout.

Delivery estimates may vary due to customs processing, carrier operations, and destination-country requirements.

12. Business Model and Order Processing

Medellin Mafia Design is a Wisconsin-based online streetwear, accessories, footwear, and lifestyle merchandise brand.

Many MMD products are manufactured after an order is placed by independent production and fulfillment partners.

Orders placed through our Fourthwall storefront are processed using Fourthwall's commerce infrastructure and applicable fulfillment services.

Fourthwall may act as Merchant of Record for eligible transactions under its applicable terms. Transaction responsibilities may vary by product or checkout arrangement.

Medellin Mafia Design remains the primary brand contact for customer questions and will assist customers in coordinating eligible order-support requests.

13. Customer Support

Medellin Mafia Design (MMD)

Business Location: Green Bay, Wisconsin, United States

Design Team Email : contact@medellinmafiadesign.com

Phone / WhatsApp: +1 (920) 327-2815

Contact Page: contact-us 

Support Team Email:Contact@support.medellinmafiadesign.com

Business Hours: Monday–Friday, 9:00 AM–5:00 PM Central Time

14. Consumer Rights and Policy Updates

Nothing in this policy excludes or limits statutory consumer rights or remedies that cannot legally be waived.

Medellin Mafia Design may update this policy to reflect changes in fulfillment operations, platform requirements, or applicable laws. The latest version will be published on our website.