Shipping Policy
We ship to customers in the United States and many international destinations. Most products are made to order and may be produced and shipped by our fulfillment partners.
Production and delivery times
On-demand products typically take 3–5 business days to produce before shipping.
- United States: delivery is typically 6–12 business days total, including production and transit.
- International: delivery is typically 2–4 weeks after production.
These are estimates, not guarantees. The delivery estimate shown at checkout and on the product page is the best estimate for your order. Weekends, holidays, carrier delays, weather, production issues, and customs processing can extend delivery times.
Shipping costs and options
Shipping costs and available delivery speeds are calculated at checkout based on your products and delivery address. Eligible products may offer Standard, Expedited, or Super Rush delivery options.
Order tracking
When your order ships, we will email tracking information to you. Tracking may take up to 48 hours to begin updating. Some shipments use more than one carrier, so a last-mile tracking number may differ from the original tracking number.
Separate shipments
Products in one order may be produced or shipped from different facilities. If that happens, your order may arrive in separate packages with separate tracking updates.
International orders and customs
International orders may be subject to customs duties, import taxes, or other local fees. These charges are determined by the destination country and are the customer's responsibility.
Address changes
Please review your address before placing an order. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after production or shipment begins.
Delayed or missing packages
If tracking has not updated for more than 2 weeks for a domestic order or 3 weeks for an international order, contact us so we can review the shipment. Please contact us promptly if your package shows delivered but you cannot locate it.
Contact Us
For general customer service, contact:
Customer Support: contact@medellinmafiadesign.com
For shipping and delivery support, contact:
Shipping & Delivery Support: contact@support.medellinmafiadesign.com
Use this email for:
- Delayed packages
- Tracking problems
- Missing packages
- Delivery questions
- Shipping address issues
For custom designs or designer requests:
Design & Custom Requests: contact@medellinmafiadesign.com
Phone / WhatsApp: +1 (920) 327-2815
Business Area: Green Bay, Wisconsin, USA
Business Hours: Monday–Friday, 9:00 AM–5:00 PM Central Time
