Medellin Mafia Design

Medellin Mafia Design (MMD)

Last Updated: October 21, 2026

Medellin Mafia Design (MMD) is a Wisconsin-based online clothing, accessories, footwear, and lifestyle brand. We ship throughout the United States and to eligible international destinations.

Most MMD products are made to order through independent manufacturing and fulfillment partners. Production times, shipping methods, delivery estimates, and shipping costs may vary depending on the product, fulfillment location, and delivery destination.

We are committed to providing clear shipping information before customers complete their purchases.

1. Production and Delivery Times

Standard Apparel and Accessories

Most standard made-to-order apparel and accessories require approximately 3–7 business days for production before shipment.

Estimated delivery times:

• United States: Typically 6–12 business days total, including production and shipping.

• International: Typically 2–4 weeks after production, depending on the destination and shipping service.

These estimates generally apply to standard merchandise and may not apply to custom-manufactured, oversized, or specialty products.

Custom Inflatable SUP Boards

MMD custom inflatable stand-up paddleboards are manufactured to order through independent production partners. Production and delivery times vary by board, order quantity, shipping method, and destination.

Review the production, transit, and total delivery estimate on your selected SUP product page before ordering. These specialty-product estimates replace the standard apparel delivery estimates above. Custom-order estimates are confirmed before purchase.

A total delivery estimate includes manufacturing, order preparation, dispatch, and shipping transit; it is not an additional period after production. Custom SUP boards may require international freight transportation and customs processing. Tracking information is provided when available after dispatch.

Other Custom-Manufactured Products

Certain products, including custom footwear, mascot costumes, specialty apparel, and oversized merchandise, may require additional manufacturing or fulfillment time.

When a product has a delivery estimate that differs from our standard shipping timeframe, the applicable estimate will be provided on the product page, during checkout, or in approved custom-order details before purchase.

Delivery Estimates

All production and delivery timeframes are estimates, not guaranteed arrival dates.

Business days generally exclude weekends and applicable public holidays.

Severe weather, customs inspections, carrier disruptions, manufacturing delays, and circumstances outside our reasonable control may affect delivery.

The estimate stated on the product page for the selected product and destination, during checkout, or in approved custom-order details takes precedence over the general estimates in this policy.

2. Shipping Costs and Delivery Options

Shipping costs and available delivery options are displayed during checkout.

Charges may vary depending on:

• Product type and shipping eligibility.

• Shipping destination.

• Package size and weight.

• Available fulfillment and carrier services.

• Selected shipping method.

• Applicable shipping discounts or promotions.

Where available, shipping options may include Standard, Expedited, or Super Rush delivery.

Not all delivery methods are available for every product or destination.

Customers can review applicable shipping charges before completing payment.

3. Free Shipping Promotions

Medellin Mafia Design may offer free shipping or discounted shipping on selected products or eligible orders during promotional periods.

Shipping promotions are subject to availability, eligible products, shipping destinations, and applicable promotional conditions.

Expired, deactivated, or ineligible promotions cannot be applied to an order.

Shipping charges and any applicable promotional discounts will be displayed during checkout before payment is completed.

Customers should review their final shipping charges and order total before completing their purchase.

Free shipping applies when it is explicitly included on the product page for your destination or when an active promotion applies to your order.

4. Order Tracking

When an order ships, tracking information will generally be sent to the email address provided at checkout.

Tracking information may take up to 48 hours after carrier acceptance to begin displaying updates.

International shipments may pass between different carriers, and the final delivery tracking number may differ from the original shipment tracking number.

For products with longer manufacturing periods, tracking may not be available until the order has been dispatched.

Customers who need assistance locating tracking information may contact our support team.

5. Separate Shipments

Products purchased in the same order may be manufactured or shipped from different fulfillment facilities.

As a result:

• Items may arrive in separate packages.

• Delivery dates may differ between products.

• Multiple tracking numbers may be issued.

Separate shipments do not necessarily indicate that an item is missing.

6. International Shipping and Customs

International shipping availability depends on the product, destination, fulfillment partner, and applicable shipping restrictions.

International orders may be subject to import duties, taxes, customs processing fees, or other destination-country charges.

Depending on the shipping arrangement, these charges may be included in the order price, collected at checkout, or assessed during import.

Customers are responsible for applicable import charges not already included or collected, unless otherwise specified in the order terms.

Some shipments may use Delivered Duty Paid (DDP) arrangements, under which applicable import duties and taxes are handled according to the agreed shipping terms.

Customs inspections, local import requirements, and carrier operations may affect estimated delivery dates.

7. Shipping Address and Order Changes

Customers are responsible for checking their shipping address and order information before completing checkout.

Requests to change a shipping address or modify an order should be submitted within 1 hour after placing the order, before production or fulfillment begins.

Eligible Fourthwall orders may provide an order-management or cancellation option through the order confirmation email.

Requests submitted within the first hour are not guaranteed if production or fulfillment has already started.

Requests submitted after the first hour are also not guaranteed.

Once an order has entered production, fulfillment, or shipment processing, changes may no longer be possible.

For more information, please review our Cancellation Policy.

8. Delayed, Missing, or Undelivered Packages

If domestic shipment tracking has not updated for more than 2 weeks, or international shipment tracking has not updated for more than 3 weeks, customers may contact us for assistance.

These periods are guidelines for investigating inactive tracking information, not deadlines for guaranteed delivery.

They do not replace the longer estimated delivery timeframe for custom SUP boards or other specialized merchandise.

If tracking indicates that a package was delivered but it cannot be located, customers should promptly contact us after checking the delivery location and any available carrier delivery information.

We will review the information and coordinate with the appropriate fulfillment or shipping partner when necessary.

9. Damaged, Defective, Misprinted, or Incorrect Deliveries

If a product arrives damaged, defective, misprinted, or incorrect, customers should report the issue within 30 days of delivery under our standard policy.

Please provide:

• Order number.

• Description of the issue.

• Clear photographs of the affected product.

• Photographs of the packaging when shipping damage is suspected.

• Additional documentation when reasonably necessary.

Eligible claims may qualify for a refund, replacement, or another appropriate remedy under our Returns & Refund Policy.

The 30-day reporting guideline does not limit statutory consumer rights that cannot legally be waived.

10. Customer Support

Medellin Mafia Design (MMD)

Business Location: Green Bay, Wisconsin, United States

Customer Support Email: contact@medellinmafiadesign.com

Phone / WhatsApp: +1 (920) 327-2815

Contact Page: https://medellinmafiadesign.com/pages/contact-us

Website: https://medellinmafiadesign.com

Business Hours: Monday–Friday, 9:00 AM–5:00 PM Central Time

11. Policy Updates and Consumer Rights

Medellin Mafia Design may update this Shipping Policy to reflect changes in fulfillment partners, shipping services, promotional offers, operational requirements, or applicable laws.

The latest version will be published on our website with its update date.

Nothing in this policy limits consumer rights or remedies that cannot legally be waived.