Medellin Mafia Design

Last Updated: October 19, 2026

At Medellin Mafia Design (MMD), most products are made to order and produced through our manufacturing and fulfillment partners. Because production may begin shortly after an order is placed, customers are encouraged to review their orders carefully and request any cancellations or changes as quickly as possible.

1. Cancellation Window

Customers may request to cancel an order within 1 hour after placing it, provided the order has not already entered production or fulfillment.

For eligible Fourthwall orders, customers may use the cancellation option provided in their order confirmation email, when available.

Customers may also contact our support team at contact@medellinmafiadesign.com.

Please include:

• Order number

• Full name used for the order

• Email address associated with the order

• Reason for the cancellation request

Important: Submitting a cancellation request within 1 hour does not guarantee cancellation if production or fulfillment has already begun.

Requests submitted after the first hour are not guaranteed and will depend on the order's current fulfillment status.

2. Orders Already in Production or Fulfillment

Once an order enters production, fulfillment, packaging, or shipment processing, it generally cannot be canceled or modified.

This applies to made-to-order apparel, footwear, accessories, home products, custom merchandise, and other products fulfilled through our production partners.

If cancellation is no longer possible, customers may still contact us regarding any applicable order or product concerns.

3. Refunds for Successfully Canceled Orders

When an order is successfully canceled and a payment has been captured, the applicable refund will be issued to the original payment method.

Refund processing times depend on the payment provider, bank, or card issuer.

If a payment is still pending or authorized, the authorization may instead be released according to the payment provider's procedures.

4. Shipping Address and Order Changes

Customers should verify their shipping address, product selection, size, color, quantity, and personalization details before completing checkout.

Requests to change an order should be submitted within the same 1-hour window, whenever possible.

We will make reasonable efforts to accommodate eligible requests before production begins. However, changes cannot be guaranteed.

Once production or fulfillment begins, changes to shipping addresses, sizes, colors, designs, and other order details may no longer be possible.

5. Custom and Personalized Products

Medellin Mafia Design offers made-to-order, customized, and personalized merchandise.

These products may begin production shortly after an order is submitted.

Once production begins, cancellation or modification is generally unavailable.

Custom product orders may have additional production timelines or restrictions, which should be disclosed on the applicable product page.

6. Delivered, Damaged, or Incorrect Orders

Orders that have already shipped or been delivered cannot be canceled.

However, customers who receive a damaged, defective, misprinted, or incorrect item should contact us within 30 days of delivery, providing their order number, a description of the issue, and clear photographs when applicable.

Eligible issues may qualify for a replacement or refund under our Returns & Refund Policy.

Cancellation restrictions do not eliminate any applicable rights regarding defective or incorrectly supplied products.

7. International Consumer Rights

Customers in the European Union, European Economic Area, United Kingdom, and other jurisdictions may have statutory cancellation, withdrawal, or consumer protection rights.

Some custom-made or clearly personalized products may qualify for exceptions to statutory withdrawal rights where permitted by applicable law.

Standard made-to-order production does not automatically eliminate all statutory withdrawal rights.

Nothing in this policy limits or excludes consumer rights that cannot legally be waived.

8. Contact Information

Medellin Mafia Design (MMD)

Business Location: Green Bay, Wisconsin, United States

Customer Support Email: contact@medellinmafiadesign.com

Phone / WhatsApp: +1 (920) 327-2815

Business Hours: Monday–Friday, 9:00 AM–5:00 PM Central Time

Website: https://medellinmafiadesign.com

9. Policy Updates

Medellin Mafia Design may update this policy to reflect changes in fulfillment procedures, platform requirements, or applicable laws.

The latest version will be published on our website with its effective update date.